Product Manager

Our client is a well-established luxury tour operator specializing in highly customized,
experiential travel. The company is known for delivering exceptional, tailor-made
journeys for discerning U.S. travelers and works closely with a trusted network of
premium lodges, camps, and destination partners across Asia + South Pacific. This is a
fully remote opportunity within an international, high-performance custom travel team.

• Conceptualize, design, and refine new and existing small group and bespoke
  tailor-made itineraries for Asia and the South Pacific region.
• Lead commercial negotiations with suppliers, managing and maintaining ongoing
  relations with camps, hotels, and ground operators to ensure excellent service
  and optimal contract rates.
• Implement programs in-house, ensuring all contract details, inventory, and
  operational logistics are systemically and accurately reflected to deliver flawless
  service.
• Price tour programs and manage in-house costing, utilizing a solid mastery of
  Excel, formula creation, and tables to oversee cost controls and pricing
  adjustments.
• Manage seasonal product reviews, including the review, revision, and creation of
  copy to meet brochure and web deadlines.
• Partner with product marketing and internal teams to implement and launch new
  programs online on an ongoing basis to ensure the product remains broad and
  fresh.
• Conduct frequent market and competitive analysis across designated regions to
  trigger creative new travel programs and stay updated on the tour and FIT
  landscape.
• Provide daily product support and conduct seasonal training for internal staff to
  ensure destination expertise and fluency with a goal to help close sales.
• Coordinate directly with Operations to ensure accurate and timely supplier
  communications, including passenger manifests, cancellation penalties, and tour
  status updates.
• Lead customer service resolution and on-tour problem solving, collaborating with
• Concierge and Operations teams to handle pre-, on-, and post-tour service issues
  (including those outside normal working hours or weekends).

• Minimum 5+ years of product development experience in U.S. leisure travel, with
  a strong familiarity with complex Asia and South Pacific tour programs.
• Extensive product knowledge and proven expertise in designing travel itineraries
  and negotiating contract rates and terms within the designated regions.
• Clear understanding of the upscale American traveler and the premium service
  levels required to satisfy this discerning clientele.
• Proven negotiation and strong analytical acumen, combined with a meticulous
  attention to detail.
• Solid technical mastery of Excel, including formula creation and data tables.
• Exceptional communication and interpersonal skills in English (both verbal and
  written), with an articulate, positive, and helpful tone.
• Strong time management skills with a demonstrated ability to establish priorities,
  manage multiple projects simultaneously, and work independently in a remote
  environment.
• Proactive, flexible mindset with an appropriate sense of urgency, and a
  commitment to continuous quality improvement.
• Bachelor’s Degree in a business discipline or related field preferred.

• A fully remote, full-time opportunity providing flexibility, autonomy, and a
  work-from-home setup.
• The chance to act as the company’s ultimate subject matter expert for all Asia
  and South Pacific products.
• A productive, collaborative team environment built on trust and respect for
  colleagues across the organization.
• A respected luxury travel brand that operates with the highest professional and
  ethical standards.
• Opportunity to fully own the product lifecycle, from initial creative concepts to
  final operational execution and customer feedback analysis.