COO (B2B)

Since 2017, our client has grown into a top-tier U.S. appointment-setting partner with operations spanning multiple regions.
Backed by a global customer base of 1,000+ organizations, the team has facilitated 200,000+ meetings and consistently achieves ~$10 ROI for every $1 invested.

We’re hiring a COO who turns strategy into day-to-day results. You’re a senior operator with the judgment to set the bar, the rigor to systematize execution, and the change-leadership skills to bring teams with you. Your mandate: build and run the operating engine that scales Sales, Sales Operations, Delivery, and Marketing, partnering closely with the CFO and serving as a trusted counterpart to the CEO.

• Senior leadership in RevOps, BizOps, or Delivery Ops within internationally scaling environments.
• Evidence of building operating systems — playbooks, SLAs, reporting frameworks, automation—that stick.
• Executive presence to influence peers, set standards, and uphold discipline across functions.
• Deep change-management capability and a track record of embedding execution culture.
• Hands-on problem solver who has repaired broken processes and scaled what works.

• Enterprise operations ownership: Full remit across Delivery, Sales, Sales Ops, and Marketing; the Managing Director will report to you.
• Process modernization: Introduce global best practices; streamline workflows; codify RACI and company-wide SLAs.
• Execution rhythm: Establish operating cadences, oversight calendars, and performance dashboards that keep the org on tempo.
• Throughput architecture: Redesign pods; separate deep work from reactive tasks; standardize playbooks; deploy vertical toolkits.
• Quality & deliverability: Fortify outbound infrastructure; enforce data hygiene and sequencing; institutionalize resilience playbooks.
• Automation & visibility: Unify data pipelines; stand up real-time reporting; cut administrative overhead.
• Cross-functional alignment: Lead S&OP-style planning; align incentives; embed a one-team success mindset.

• Margin consistency via reduced variance between pods and capacity matched to demand.
• Forecast-to-capacity linkage: Sales projections directly drive Delivery staffing and hiring plans.
• Shared SLAs across Sales / Sales Ops / Delivery to remove handoff friction and bottlenecks.
• Single source of truth: A unified dashboard tracking the funnel end-to-end—from prospecting to retention.
• Aligned incentives that reward client outcomes and profitability, not just bookings.
• +10–15% Delivery throughput (more campaigns per pod with the same headcount).
• –15–20% manual effort across AM, SDR, Research, and Content through automation and smarter tooling.
• Leadership transparency through consolidated reporting for the CEO and exec team.
• A durable culture of ownership, execution, and continuous improvement.

• Competitive Compensation: Pay aligned with your expertise and impact.
• Remote-First & Flexible Hours: Work from anywhere; set a schedule that drives productivity.
• Growth & Learning: Regular feedback and 1:1s, internal mobility, knowledge-sharing, an internal wiki, and a modern business book library.
• Well-Being Support: Mental-health lectures and resources for overall wellness.
• Time Off: 20 paid vacation days, parental leave, fully covered sick days, plus unlimited emergency days.
• Global Alignment: U.S. holiday calendar for smooth cross-team collaboration.
• Team Connection: Engaging virtual team-building and all-hands that keep culture lively and fun.